A traditional live receptionist is usually reserved for large corporations who don’t mind paying the overhead expense for the added benefits that help improve efficiency and customer satisfaction. While your team may not have a designated real person handling calls, you can still access the benefits of a receptionist with Yodel’s virtual receptionist (auto-attendant) technology.
Yodel’s virtual receptionist system is able to act as a live receptionist at all points of the call. Use Yodel to automatically greet callers with a custom message, and learn their reason for calling. The call will then be intelligently routed to the appropriate team member with voice IVR technology.
Yodel is able to give you the capabilities to have either a fully automated virtual receptionist, or a human live receptionist who works remotely.
A fully automated virtual receptionist lets Yodel do the work for you. Features such as intelligent voice IVR, call screening and more allow Yodel to route calls the same way a live receptionist would.
If you are looking for a live human receptionist but don’t have one central office location, a live virtual receptionist could be the perfect solution. Yodel enables human live receptionists to work remotely, while still staying in contact with the rest of your team.
This allows you to use Yodel the way that works best for your team.
Phone calls are a crucial part of any business, and the way that you handle them can help you take your customer service to the next level without making any major operational changes. Look to Yodel to find a comprehensive business phone solution that creates the best system for your business and your callers.
With Yodel, access a fully cloud-based phone system that streamlines your business communication processes. Hosting your business phone system virtually eliminates major overhead costs, allows you to increase business efficiency, and even improves customer connections. This is done through features that aren’t possible with a traditional phone system, including the ability to have a virtual receptionist.
Yodel is able to give you access to a virtual receptionist, whether that means an auto-attendant or a live virtual receptionist. The best part? You can easily switch between the two, or use a combination, to create the best system for your team.
Customizable Welcome Message: Set up a customizable welcome message that will greet all of your incoming callers.
Discover Intent: Learn why incoming calls are being made, which can be read or listened to live. This can help the call be directed to the right team member, who already will have basic information.
Voice IVR: Automatically route callers based on what they are saying, similar to how a live receptionist would route them. Eliminating the need for a “press 1 for sales, press 2 for support” system.
Text Messages: Easily send an SMS message to your callers, helping you respond even if you can’t answer the incoming call.
Music on Hold: Set up customizable music for your callers to hear if you need to put them on hold.
Office Hours: Make sure that your callers always know when your team is available by setting up office hours that notify incoming callers.
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.
Create Your Trial Account And Receive A Phone Number
Easily filter to find specific area codes and countries. With 70 different country codes to choose from, you will be able to find a number that fits your business needs.
Invite Your Team Members And Assign Roles
Designate Admin, Member, and Guest roles to help your team have access to everything they need.
Customize Your Virtual Assistant
Set up a customizable welcome message, music for while on hold, and call routing options to ensure calls go to the right team member, right from the start.
Make And Receive Calls
Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!
Track And Record Calls
Use features such as call logs, and reports to monitor your call data.
