Phone communication is a crucial part of running a business, and being available to help legitimate callers is a huge component of that. However, when your phone lines are constantly ringing with spam calls, it takes away time from your valued callers.
Untimely calls can also cost your business in terms of productivity, with each phone unnecessarily interrupting your workflow.
Yodel is able to help stop unwanted calls, without losing the calls that matter.
Yodel is able to automatically answer your phone calls, and find out the reason for the call. Caller intent will be automatically transcribed so that you and your team can easily find out the purpose of the call before being connected.
From there, you can decide to pick up the call, route it to the most relevant team member, decline it, or send it to voicemail.
A call screener helps you know the purpose of an incoming phone call, helping you to decide the best way to handle it. You can automatically screen spam callers and irrelevant misdials out.
With automatic call screening, your team is able to save time without having to spend resources weeding out calls on your own. Instead, let your business phone system do the work for you!
Discover the benefits of adding a call screening tool to your phone communication.
Yodel doesn’t only offer call screening features. We are able to offer tons of features to help you get the most out of your business phone system!
Voicemail Transcription
Yodel records voicemails as both audio recordings and displayed in a text format.
Integrations Made Easy
Integrate your phone system into tools your business is already using, such as Slack, SaaS tools, CRM software, and more.
Call Collaboration
Collaborate with your team on calls by sharing notes in real-time, utilizing conference calls, and using call whispering to share relevant information with teammates.
Call Recording
Start, pause, and end recording of live calls, and then easily access recordings to review important details.
Business Text Messaging
With Yodel you can send your customers text messages, helping you communicate with them even when you can’t take a call.
Office Hours
Make sure that your callers always know when your team is available by setting up office hours that notify incoming callers.
And more! For a full list of Yodel features, head over to our features page.
Yodel has been a partner to us since day 1. As our Concierge Team has scaled over the years, so has Yodel's product. They've supported us in building meaningful relationships with our Recipients, which is part of our team's mission.
