What is an Inbound Contact Center and How to Set It Up

Contact centers have emerged as an alternative to the traditional call center, which handles all incoming and outgoing calls for a business. A contact center takes the capabilities and principles of a call center, and applies that to all of your business communication channels. A contact center will handle communication such as telephone calls, email, business text messaging, fax, and more. Inbound contact centers are dedicated to handling incoming communications, which would be initiated by your customers.

Inbound contact centers can come with their own set of unique benefits, which your business could take advantage of. In general, inbound contact centers are able to:

1. Improve productivity
2. Save on costs
3. Increase sales
4. Improve customer satisfaction
5. Increase customer retention
6. Win back lost customers
7. Increased call handling volumes

Yodel makes it easy to set up an inbound contact center, and to get all of your agents up to speed. Yodel’s easy onboarding process means that there won’t be a steep learning curve, eliminating the potential for down time with your phone system.

Getting started with Yodel is easy, right from the start you have access to a free 14 day trial. It’s easy, with only a few steps to sign up and access a virtual phone system.

1. Create Your Trial Account And Receive A Phone Number

   Easily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.

2. Invite Your Team Members And Assign Roles

   Designate Admin, Member, and Guest roles to help your team have access to everything they need.

3. Make And Receive Calls

   Take advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!

4. Track And Record Calls

   Use features such as call logs, and reports to monitor your call data.

From there you can take advantage of Yodel features to set up an inbound contact center.

1. Sort and process incoming calls with intelligent voice IVR
2. Utilize Business SMS messaging to open an additional channel of communication
3. Integrate into other business communication channels to centralize your contact center
4. Call screening to stop unnecessary interruptions and unwanted calls
5. CRM integrations to maximize customer success
6. Track common reasons for calls with call tagging
7. Share information with colleagues in real time through call whispering and commenting
8. Access missed calls with an intelligent business voicemail solution that provides both audio and transcribed voicemails

In the end…

Your inbound contact center can become a valuable resource for your team. Take advantage of a smart business phone system that provides more than just the ability to answer calls. Get started with a free trial today, and see why thousands of companies trust Yodel for their communication needs.